FAQ
How should I store my coffee to keep it fresh?
Keep your coffee sealed in a cool, dry place away from direct sunlight, heat, and moisture. An airtight container works great, but the original bag is also designed to help protect freshness when sealed well.
For the best cup, we recommend grinding right before brewing and enjoying your coffee within 6 weeks of opening.
What’s the best grind size?
Choose the grind that matches how you brew:
Whole Bean
Best if you grind fresh at home.
Ground for Drip
Great for most automatic coffee makers.
Ground for Pour Over
A medium grind for brewers like a V60, Chemex, or Kalita.
Ground for Espresso
A finer grind for home espresso machines.
Other Grind
Need something specific? Choose “Other Grind” and leave us a note at checkout. We’ll do our best to help.
What’s the best way to brew this coffee?
A great starting point for most home brewing is a medium grind, filtered water, and a ratio around1 part coffee to 15–18 parts water. Counter Culture gives the same general brew ratio range and recommends water between195º and 205ºF.
If your coffee tastes bitter or heavy, try grinding a little coarser. If it tastes thin, sour, or weak, try grinding a little finer. Tiny adjustments can make a big difference.
Shipping info
Shipping Rates & Options
Standard Shipping: Delivered within 3-7 business days. Rates vary based on your location and order size. Shipping is free on orders over $35.
Expedited Shipping: Need your coffee sooner? Choose expedited shipping at checkout for delivery within 3 business days.
Tracking Your Order
Orders are processed and shipped within 1-2 business days after payment is received. You’ll receive a confirmation email with tracking information as soon as your order is on its way.
Once your order has shipped, you’ll receive a confirmation email with a tracking number. You can use this number to check the status of your delivery at any time.
Need Help?
If you have any questions or concerns about your order, our customer service team is here to help. Reach out to us here and we’ll be happy to assist you.
Why our coffee stands out
Ethically Sourced, Sustainably Grown
We’re passionate about where our coffee comes from. Coffee is never just coffee. It carries the work of producers, importers, exporters, and so many people along the way. We choose our coffees through trusted partnerships rooted in quality, transparency, and care, so every offering we share feels thoughtful, beautiful, and worth coming back to.
Small-Batch Roasting for Peak Freshness
Quality over quantity—that’s our mantra. Each batch of our coffee is roasted in small quantities to guarantee peak freshness and flavor. This hands-on approach allows us to maintain the highest standards and deliver a coffee experience that’s second to none.
Commitment to Community
We believe in the power of community, both locally and globally. That’s why we support initiatives that give back to coffee-growing regions and invest in our local communities. With us, your purchase has a positive impact, far beyond your morning cup.